I'm Usman. When you contact BrightBurn Solutions, you deal directly with me — straightforward, honest expertise without the sales pitch.
Rapid response across Stoke-on-Trent
Limited availability — call to check
I'm the one who turns up — always
Satisfied Customers
5★ Reviews
Stoke-on-Trent
Checkatrade
Registered
Verified
Trusted
From £1,795 — complete installation
From £80 — same-day service
From £80 — annual servicing
From £75 — CP12 certificates
From £120 — 24/7 response
From £85 — install & repair
From first contact to aftercare — a straightforward process
Tell me the symptoms; share photos or error codes. I'll confirm the smartest next step.
I protect floors and worktops, run safety checks, and confirm the plan before any extra spend.
You get clear notes and practical tips. You always deal with me — the person who did the job.
I run BrightBurn as a hands-on, one-engineer service because trust beats volume.
You'll see my face on this site because I'm the one who turns up.
Dust sheets first, tidy routing, labelled valves, photos in your job notes.
If a repair is your best option, I'll say so; if an upgrade saves money long-term, I'll show you the numbers.
Fixed quote agreed in writing before work starts. No hidden fees, no surprise charges.
Fast, remote quotes via WhatsApp
Limited availability — call to check
Full peace of mind guarantee
Expert tips and guidance for homeowners
A simple step-by-step guide to safely repressurise your boiler.
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Preventive maintenance steps to keep your boiler running all season.
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Know when it's time to replace your aging boiler system.
Read MoreUsman was very professional and thorough. He explained every step of the boiler service and gave me honest advice. Quick response, fixed our heating same day!
Excellent service from start to finish. Upfront pricing with no hidden costs. Arrived on time, worked efficiently, and left everything spotless. Highly recommend!
Yes. I'm fully Gas Safe registered and insured. I carry my Gas Safe ID card on every visit and can show it on arrival. Registration number available on request.
For emergencies — no heat, no hot water, active leaks — I aim for same-day response. For standard bookings, I typically have availability within 1–3 working days. Call to check current slots.
I cover Stoke-on-Trent and surrounding areas including Newcastle-under-Lyme, Crewe, Stafford, Stone, Leek, Cheadle, Uttoxeter, Congleton, and Sandbach. Not sure? Send me a WhatsApp and I'll confirm.
Yes — most quotes can be provided from photos via WhatsApp at no charge. For more complex jobs such as boiler installations, I'll survey the property first and provide a written fixed quote.
For standard repairs, the diagnostic cost is included in the repair price. For emergency out-of-hours visits, an out-of-hours rate applies — this is always quoted upfront before I attend.
Never. When you book with BrightBurn, I'm the person who answers the phone, surveys the job, and completes the work. You deal with the same engineer from start to finish.
Bank transfer, card, and cash all accepted. Payment is due on completion of the work. For larger installations, a deposit may be requested upon booking.
Yes — all labour comes with a 12-month workmanship warranty. Parts are covered by the manufacturer's own warranty. Any issues after the job, call me directly.